Return and Refund Policy
At Green Heart of Copenhagen, we want to ensure that you are 100% satisfied with your purchase. If you use any of our products for 7 days and are not completely satisfied, we will give you a full refund of the price of the product if returned to us within 14 days of delivery date.
To make a return, send an email to us at Hello@GreenHeartOfCopenhagen.com with details as to why you are requesting a refund. Please list your order number in the subject line or main body text of your email.
You will then hear back from us with details on how to return the product to us. Costs associated with payment of return shipment to us will be covered by the customer. Please keep your courier mail receipt as proof of the return shipment to us.
Once we have received your product, you will receive confirmation of your refund via email or telephone from the Green Heart of Copenhagen customer care team. A refund of your products will be made within 14 days from when we receive your return product
To ensure that everyone is given the same opportunities, we have placed a limit on the number of times you may return a specific Green Heart of Copenhagen product for a refund, which has been placed at a total of one (1); unless under special circumstances approved by managerial staff.
We ask that you please choose your products carefully, or if you are unsure, to contact us so that we can ensure that you are getting the right product for your needs before you purchase.