Terms of Service

Website

Green Heart of Copenhagen GmbH (“Green Heart of Copenhagen”) owns and operates this Website. The terms and conditions set forth in this document govern your use of the website located at https://greenheartofcopenhagen.com (“Website”).

Your access to and your use of this Website, and the purchase and sale of the products and services that are available through this Website, are subject to the following terms, conditions and notices (the “Terms of Service”). By using the services, you are agreeing to each of these Terms of Services, all as may be updated by Green Heart of Copenhagen from time to time.

Access to this Website is permitted on a temporary basis, and Green Heart of Copenhagen may restrict access to some parts or to all of this Website.

This Website may contain links to other websites that are not operated by Green Heart of Copenhagen (“the “Linked Sites”). Green Heart of Copenhagen has no control over the Linked Sites and accepts no responsibility for them, nor for any loss or damage that may arise from your use of the Linked Sites.

Privacy Policy

Green Heart of Copenhagen’s privacy policy, which describes how Green Heart of Copenhagen will use your information, can be found at https://greenheartofcopenhagen.com/privacy-policy.

By using this Website, you consent to the processing described therein and warrant that all data that you provide is truthful and accurate.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain the property of Green Heart of Copenhagen or its licensors and are protected by copyright laws and treaties around the World. 

Terms of Sale 

Placing an order for products means that you are offering to purchase that product on and subject to the following terms and conditions of sale. By placing an order through our site, you warrant that you are at least 18 years old. If we are unsure of your age, we reserve the right to cancel your order. Placement of an order indicates that you represent and warrant that all of the information that you provide to Green Heart of Copenhagen are true and accurate and that you are an authorized user of the credit or debit card used to place your order. 

International Delivery

We accept online payment and can ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cypress, Czechoslovakia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Slovenia. 

Some other countries require us to manually handle these differently:
1) We can accept payment by bank transfer only
2) Additional import fees may apply
These countries are: Great Britain (England, Scotland and Wales – United Kingdom), Iceland, Liechtenstein, Norway and Switzerland. 

Shipping Policy

Your order will be delivered to the address specified by the individual that placed the order. If one or more of the items you have ordered are unavailable at the time of order, we will not be able to process your request and will complete a full refund. We will inform you immediately by email if this should be the case. Green Heart of Copenhagen ships with regular post and UPS. International orders must meet regulations for the sale of these products to the relevant country. Green Heart of Copenhagen products are legal in most locations. It is your responsibility as a consumer to know your local laws and regulations before ordering. Green Heart of Copenhagen will not be responsible for any delays resulting from postal delays or force majeure.

Transport Damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance. 

Pricing and Availability

All orders placed on this Website are subject to product availability, and Green Heart of Copenhagen’s confirmation of the order quantity and price. Green Heart of Copenhagen retains the right to refuse any orders. All prices advertised are subject to changes. When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this is not an acceptance of your order. Only those goods listed in the confirmation e-mail sent at the time of shipment will be included in the contract formed. 

Payment

On receipt of your order Green Heart of Copenhagen will seek authorization for payment from your card issuer. Your card will be debited upon receipt of that authorization, and funds received will be treated as a deposit against the value of the goods you have ordered for purchase. 

Returns and Refunds

At Green Heart of Copenhagen, we want to ensure that you are 100% satisfied with your purchase. If you use any of our products for 7 days and are not completely satisfied, we will give you a full refund of the price of the product if returned to us within 14 days of delivery date.

To make a return, send an email to us at Hello@GreenHeartOfCopenhagen.com with details as to why you are requesting a refund. Please list your order number in the subject line or main body text of your email.
You will then hear back from us with details on how to return the product to us. 
Costs associated with payment of return shipment to us will be covered by the customer. Please keep your courier mail receipt as proof of the return shipment to us.

Once we have received your product, you will receive confirmation of your refund via email or telephone from the Green Heart of Copenhagen customer care team. A refund of your products will be made within 14 days from when we receive your return product 

To ensure that everyone is given the same opportunities, we have placed a limit on the number of times you may return a specific Green Heart of Copenhagen product for a refund, which has been placed at a total of one (1); unless under special circumstances approved by managerial staff.

We ask that you please choose your products carefully, or if you are unsure, to contact us so that we can ensure that you are getting the right product for your needs before you purchase.

Warranty

If you receive a faulty product, please file a complaint, or contact us prior returning the item. If your complaint is justified you can either receive a full refund, exchange the item or receive a reduction in the price, depending on the specific situation. You must file the complaint within 2 months after a defect has been discovered. Please carefully inspect your goods immediately upon receipt. 

Disclaimer of Liability 

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law https://greenheartofcopenhagen.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website of the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. 

Indemnity 

You agree to indemnity, defend and hold harmless Green Heart of Copenhagen GmbH, its shareholders, directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service. 

On-line Dispute Resolution 

Under https://ec.europa.eu/consumers/odr/ the European Commission provides a platform for online dispute resolution that consumers can use to resolve a dispute. The link also provides more information on dispute resolution. 

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